Shipping Policy
Order Processing Time
All orders are processed within 1–5 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note:
- Orders are not processed on weekends or public holidays.
- During high-demand periods, processing times may be slightly extended.
Estimated Delivery Times
Estimated shipping times vary depending on the destination country and local carrier operations.
United States
Estimated delivery: 7–15 business days
Canada
Estimated delivery: 7–18 business days
Europe
Estimated delivery: 7–18 business days
Please understand that delivery times are estimates and may vary due to customs clearance, weather conditions, logistics delays, or carrier issues beyond our control.
Tracking Information
Tracking numbers are sent within 24–48 hours after shipment.
Customers can track their orders using the tracking link provided in the shipping confirmation email.
If you do not receive your tracking information, please contact us at:
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the order has already been shipped, Zene cannot guarantee successful delivery or refunds.
Please contact us immediately if you notice an address error after placing your order.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local handling fees depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Delayed or Lost Packages
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our control.
If your package appears delayed, please contact our support team before opening a dispute or chargeback. We are committed to helping resolve shipping issues quickly and professionally.
Delivered but Not Received
If tracking shows that your order has been delivered but you have not received it, we recommend:
- Checking with neighbors or household members
- Contacting your local postal carrier
- Verifying the shipping address used at checkout
If you still need assistance, contact our support team.
Contact Information
Customer Service Hours:
Monday to Friday, 9am to 5pm
Response Time:
Within 24–48 business hours
📧 E-mail: contact@zenestore.co